FLAT RATE SHIPPING 

Orders are generally shipped within 48 Hours using UPS Ground standard is 5 - 7 days. Flat rate shipping fee of $9.95 applies to orders shipping to the United States. We do not ship outside of United States at this time.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For simple flat rate shipping: We offer $9.95 flat rate shipping to the United States. 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please contact us as soon as possible at https://shopjordanpondhouse.com/pages/contact with your order number. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at https://shopjordanpondhouse.com/pages/contact.